Customer Care
JuipterV is a newly established online selling platform . Our aim is to sell variety of different products for our customers in a variety of sectors. Delivering new and second hand products to our customer base helping you get that much loved product you've been looking forward for .
​
​
​
Privacy & Safety
Our privacy & safety to our customers is at its highest . We may use second party banking verification due to our online platform.
​
​
Our data gathering from our site is solely for the use of JupiterV .
what data might be gathered from your visit to our platform
-Marketing
-Online tracking (Site visits)
-social media
-Email Marketing
-Other
Please note that we may use other forms of data gathering which is not listed above though with in the constrains of the GDPR law .
​
If you have any question on how we deal with your data please email us at info@jupiterv.co.uk or alternative click here for our full privacy policy Privacy Policy | JupiterV.co.uk
​
SECTION 1 - GENERAL CONDITIONS - ONLINE SHOP
By Agreeing to these Terms & Conditions you agree that you are at a legal age to browse and purchase products and service JupiterV brand offers
We hold the right to refuse services to anyone for any reason at any time
You understand that your content may be transferred unencrypted and involve transmissions over various network parties .*This does not include your card information* .
Card information is always encrypted during transfer over networking parties.
SECTION 2 - DELIVERY DATE
As we are a new brand we only offer a standard delivery via Royal Mail .
If you wish a faster delivery than a standard delivery than we offer please email us at info@jupiterv.co.uk and we can do our best to assist you .
If you wish for faster delivery then you must pay for the extra fees.
Please note that we do not offer international deliveries .
SECTION 3 - PRICES,BILLING AND CHANGES OF SERVICES
Part 1 - Changes to prices and services
The prices listed on the website may change without notice .
We may change or discontinue any services without any notice .
We will not be liable to you to any third-part for any changes of the services we provide .
Prices of products listed on our site /services we provide may change without notice .
Part 2 BILLING
We have the right to refuse any orders you place with us . We may cancel orders . if not the appropriate information is given for the process of billing. This includes using the same details but different cards .
You are responsible to update the information you have provided so billing can take place.
SECTION 3 - DAMAGES/FAULTY GOODS AND RETURNS
If you receive a faulty or damaged product you must inform us within 30 days of receiving the order. Once we have been informed depending on the situation we may offer a resolution to the issue at no extra cost .
After the said date of issue we reserve the right to refuse, complaints or Levey suitable charges for the issue raised .
We may ask for photographic evidence of the damaged items and packaging *this includes the postal packaging* .
Single Trading cards that we put on our site are a mixture of brand new and second hand (used ), We tested for authenticity of the used cards . In a rare circumstance you tested and later found out that the card is not authentic .
The customer must email us at info@jupiterv.co.uk with evidence stating that the card is not genuine .
ORDER CANCELED
If you wish to return your order the packaging MUST be unopened and unused in the original wrapping *this does not include single trading cards*
Single Trading cards must be in the original packing with no damage to the card .
You are responsible for postage cost and ensure that the product reaches us in the same condition received
You may return the item as unwanted for up to 30 days from the date you have received it .
Returns
It's unlikely that your item arrives damaged or we made a mistake on your order or that your item has suffered a manufacturing fault or no longer wants the product . If so Please email us at info@jupiterv.co.uk or use our contacts page .
​
Liability and Indemnity
​
By purchasing products from our website, you agree to the following terms regarding liability and indemnity:
​
1. Liability: Our company is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of non-toy products purchased through our website. This includes, but is not limited to, damages for loss of profits, business interruption, personal injury, or property damage arising from any product defect or failure.
​
2. Product Information: While we strive to provide accurate and up-to-date information about our products, we do not warrant that the product descriptions, images, or other content on our website are complete, reliable, current, or error-free. It is the responsibility of the customer to ensure that the products meet their requirements.
​
3. Indemnity: You agree to indemnify, defend, and hold harmless our company, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or in any way connected with your use of the products purchased from our website, your breach of these terms, or your violation of any law or the rights of a third party.
​
4. Usage and Safety: Customers are responsible for the proper use and storage of any non-toy products purchased from our website. We recommend reading and following all instructions, warnings, and guidelines provided by the manufacturer to avoid injury or damage
​
5. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is based, without regard to its conflict of law principles.
​
By proceeding with a purchase, you acknowledge that you have read, understood, and agreed to these terms of liability and indemnity. If you do not agree with these terms, please refrain from purchasing products from our website.
​
​
Please be aware that return of packages if no longer wanted .shipping must be paid by you .
We hold the right to change our Terms & conditions at any time without notice.
JupiterV is trading as and under Mirjan Kernaja studio.
Payment Methods
- Credit / Debit Cards
*Please be advised we are ONLY accepting United Kingdom orders ONLY*
​